Return & Refund Policy | DealCity

Thank you for shopping at DealCity. We want you to be completely satisfied with your purchase.

1. Eligibility for Returns
We accept returns only if:

• You received the incorrect item.
• Your item arrived damaged, defective, or not as described.

We cannot accept returns of:

• Opened, used, washed, altered, or worn items.
• Items without original tags and packaging.
• Items returned without prior authorization.

2. Timeframe for Return Requests
You must contact us within 14 days of receiving your order.

3. Return Process
Contact us to initiate a return:

• 📧 Email: 1072297725@qq.com
• 📞 Phone: 15151557211
  Provide your order number, photos/video of the issue, and a description. We will issue an RMA number within 2 business days. Returns without an RMA will not be accepted.

4. Refunds
After inspection, we will notify you of the refund decision.

• If approved, refunds are issued to the original payment method within 5–10 business days.
• Original shipping fees are non-refundable unless the return is our error.

5. Replacements
For incorrect or defective items, we will ship a replacement at no extra cost, subject to availability.

6. Lost or Damaged in Transit
If a package is lost or confirmed damaged by the carrier, contact us for assistance with a claim, reshipment, or refund.

7. Cancellations
You may cancel your order within 24 hours of placing it, provided it has not entered the packing/shipping process.

8. Exchanges
We do not offer direct exchanges. Please return the item for a refund and place a new order.

9. Contact Us
For policy questions:

📞 Phone: 15151557211

📧 Email: 1072297725@qq.com